Frequently Asked Questions
Your guide to shopping at Guitar Gallery
How are guitars packaged for shipping?
Every instrument undergoes a professional inspection and is double-boxed with premium padding to ensure it arrives in perfect playing condition.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Do you offer financing options?
Yes, we partner with specialized providers to offer flexible monthly payment plans, allowing you to play now and pay over time.
Are the guitars set up before they are sent out?
Absolutely. Our in-house luthiers perform a multi-point setup on every guitar to ensure optimal action and intonation before it leaves our gallery.
Do your products come with a warranty?
All new instruments include the full manufacturer's warranty. Additionally, Guitar Gallery provides a one-year limited warranty on all certified pre-owned gear.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.